David Hawkins
Service was mediocre and the app frequently malfunctioned, leading to unnecessary frustration and delays.
Recensioni dei clienti
Yasir Aalders
I had high hopes for Direct Energy after reading positive reviews, but my experience has been disappointing. The app is clunky and often crashes, making it frustrating to manage my account. Customer service is less than helpful; they put me on hold for long periods and didn't resolve my billing issues. The promised energy-saving tips feel generic and unhelpful. Overall, the service lacks the transparency and reliability they advertise, leaving me regretting my choice. Would not recommend.
Thibeau Fit
The app is confusing and unhelpful. Customer service is unresponsive, making it difficult to resolve even simple issues. Disappointing experience overall.