Emma Byers
Northern promises savings and convenience, but their app and service often fall short.
Northern promises savings and convenience, but their app and service often fall short.
Complicated process, poor services.
I expected a lot from Northern, but my experience has been disappointing. The app is painfully slow and crashes often, sometimes leaving me unable to access my tickets when I need them. Live updates are unreliable, and I’ve dealt with several delays caused by engineering work that wasn’t communicated clearly. Overall, the service feels like more of a hassle than a helpful option for travelers.