Menzis' website lacks user-friendliness and essential information is difficult to find. The app is glitchy, making it frustrating to manage my policy. Customer service is unresponsive, leading to a poor experience overall. I expected better from a health insurer.
I found Menzis to be disappointing. The website is cluttered and not user-friendly, making it hard to navigate and find essential information. Their customer service is lacking, with the chatbot providing little help. Additionally, the recent changes with Co-Med have left many patients without reliable care options. While their app has potential, it still feels cumbersome rather than convenient. Overall, I expected better from a health insurance provider.